OUR SITE, SHIPPING AND SECURITY
SHIPPING AND ORDER TRACKING
Please see our Delivery page for delivery and order tracking info.
If your order has not arrived within 10 business days of dispatch, please contact us via email at firstname.lastname@example.org providing your order number, name and address and well get onto Australia Post for you.
WHEN IS MY ORDER PROCESSED AND SENT?
We process and ship all orders by the following business day from Sydney, not including Australian Public Holidays.
EXCHANGES, RETURNS AND REFUNDS
Please see our Refunds and Returns Policy.
WHAT SIZE AM I?
If you need to see which size is best for you, please check out our size Size Charts page. We generally have our garments made to fit exactly per the measurements and will mold to your form. Be aware that some of our styles have different sizing and thus the size chart should always be referred to.
AM I AUTOMATICALLY REGISTERED FOR MY ACCOUNT?
When you order on the website, we DON’T automatically register you as a member. You can be a member without purchasing from us and you can purchase from Cuvayabits Underwear without being a member. To register as a member, just click on the My Account link in the top right-hand corner of our website and click on ‘Create an account’ and complete the form to enjoy our personalised shopping experience!. You can update address and contact details and review your past orders.
DOES ANYONE HAVE ACCESS TO MY PERSONAL INFORMATION?
HOW SAFE IS ORDERING ONLINE AT CUVAYABITSUNDERWEAR.COM.AU?
At Cuvayabits Underwear, we use the latest encryption technology for our Store-Front SSL Security, so there’s no need to worry. On our website, we use Secure Socket Layer (SSL) with extended validation that provides 256bit encryption to all data sent to and from our website. Our website is hosted within Australia for added security. Customer security is very important to us and with our customer security platforms, along with our easy to use interface, we are confident will make for a simple and smooth shopping experience.